RETURNS AND REFUNDS
Since all the orders are unique, so all payments are final nonrefundable. If we acknowledge that we made a mistake, we will re-print/reproduce the order. No Refunds or Store Credits will be entertained under any circumstances. Defects or faults of any kind examined/acknowledged by the relevant authority/department assigned by The Custom Packages. The customers need to send the defective product’s digital photos to the company using their own expenditure within 10 business days in order to receive the reprint of your product. Accelerated orders have charges which are non-refundable.
Payment Order Placement, Cancellations:
The prices of products are given in USD (U.S Dollars). Hence, the payment will be accepted in the same currency. The company starts working on your requested order once they have received the total amount due against the services, which includes taxes, shipping charges etc. via one of the authenticated payment source/platforms. The order placement also includes sending the company final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. However, you can cancel the order within the limited duration of 4 hours after proof approval. This cancellation will cost you 30$ and 7% of the total payment of your order. The customers also have the option to cancel their order after a 24-hour limit however this will cost them a 50% of the total payment of their order to cover up the time and Resources the Company wasted in making your product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thecustompackages.com.
Shipping returns
To return your product, you should mail your product to: 7901 4th St. N STE 13788 St. petersbug, FL 33702 USA .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at (suppourt@thecustompackages.com) for questions related to refunds and returns.